Shipping Policy for WholeMelts.us.com

Thank you for shopping with WholeMelts.us.com. We are committed to providing reliable and discreet shipping services for all eligible orders. Please review our shipping policy carefully before placing an order.

1. Shipping Eligibility

By placing an order with WholeMelts.us.com, you confirm that:

You are at least 21 years old
The products ordered are legal in your state, country, or jurisdiction
You are authorized to receive the shipment at the provided address

We reserve the right to refuse or cancel orders that violate local laws or regulations.

2. Order Processing Time

Orders are typically processed within:

1–3 business days after payment confirmation
Processing times may increase during holidays, promotions, or high-demand periods

Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Methods

We may use trusted shipping carriers such as:

USPS
UPS
FedEx
Other regional carriers

Shipping options and estimated delivery times will be displayed during checkout where available.

4. Estimated Delivery Times

Estimated delivery times are provided as guidelines only:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days (if available)

Delivery times may vary due to:

Carrier delays
Weather conditions
Customs processing
Incorrect address information

We do not guarantee delivery dates.

5. Discreet Packaging

All orders are shipped in discreet packaging without obvious branding or product descriptions to help protect customer privacy.

6. Shipping Restrictions

WholeMelts.us.com does not ship to locations where products are prohibited by law.

Customers are solely responsible for understanding and complying with local laws regarding hemp, cannabis, vape, or THC-related products before ordering.

Orders to restricted areas may be canceled and refunded at our discretion.

7. Tracking Information

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

Contact us immediately before shipment processing
We cannot guarantee address changes after shipment
Additional shipping fees may apply for returned packages

We are not responsible for orders shipped to incorrectly entered addresses.

9. Lost, Delayed, or Stolen Packages

WholeMelts.us.com is not liable for:

Carrier delays
Lost or stolen packages marked as delivered
Delivery issues caused by incorrect addresses

If your package is missing, please contact the shipping carrier directly first. We will assist where possible.

10. International Shipping

International shipping may be available in select regions where permitted by law.

Customers are responsible for:

Customs duties
Import taxes
Local compliance requirements
Seizures by customs authorities

We are not responsible for packages delayed or confiscated during customs processing.

11. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Updated policies will be posted on this page with the revised effective date.